All of this while the resort vowed they were taking extra sanitation and cleaning measures. We planned to eat breakfast at the outside picnic tables the one morning but had to quickly change our plans due to the fact that there was vomit all over the picnicking area, in which you could smell a strong stench of alcohol. Our "neighbors" woke up to food thrown all over their vehicle from the obnoxious guests in the upstairs room, and a female guest spit at him while screaming "go ahead and report me" when asked about the food on the vehicle. After reporting this to the front desk and nothing being done about it, my parents' room received prank calls for the remainder of our stay. Guests above us were being loud, shouting and playing loud music until almost 4am, then became extremely disrespectful when asked politely to reduce the volume. My parents' room still had used face masks in the couch cushions, which would also mean that the linens on the pull-out couch were not changed. We had small children with us and couldn't give them a decent bath/shower. The entire floor in our room was "spongy" and felt like you were going to step right through it, our linens didn't appear to be clean and the shower backed up to the point of standing in almost a foot of dirty water for a 5 minute shower. Our family had 3 rooms reserved for a 3 night holiday weekend stay. I love the concept of the resort and there's quite a few things for the kids to do. I really wanted to love this place, but we just couldn't. Barcelo Bavaro Palace All Inclusive Resort.Hotels with Military Discounts in Ocean City. InterContinental (IHG) Hotels in Ocean City.Francis Scott Key Family Resort Features.Hotels near Francis Scott Key Family Resort.I also acknowledge the positve reviews and try and thank the poster for taking their time to submit. I do not post our exact conversation but I do listen and learn and try the make the appropriate adjustments. I contact every guest who has had a negative experience here at the Francis Scott Key.every one personally. I can't believe that we are even being faulted for the way in which I respond to reviews. Again, I am pleased that this poster had a great Ocean City experience at the Atlantic Hotel. We have designated smoke areas and we do ask guests to respect those boundaries. We are one mile from point to point and unless the bridge is up for boat traffic we have about 10-15 minute wait time. I am confused on how this poster is estimating wait times on our shuttle as over an hour as that is simply just not true. We have two shuttle buses that run from 9am until 10pm that carry 15 passengers each along with beach gear. We do not charge by building placement but by room type as some of our rooms have full kitchens, some just small compact refrigerators. We tried to have something for everyone from the splashground, outdoor pool and indoor pool to entertain all ages. The splash ground is intended for small children and that does mean small slides. We are not a waterpark by any stretch but certainly not a postage stamp pool. I am surprised that anyone would call our 6000 square foot indoor pool small. If the smell of the cleaners that we used were an issue we could have easily rectified that situation if the guest choose to stay. We do offer discounts for booking on line, weekday stays, packages, weekly rates ect as most properties do. We do have a set rate program and we do not alter the rate to fit the guest that walks through the door. We know we can't be all things to all people and we are pleased that the property that they did choose met their needs. Hotels near Salty Siren (OC Siren, LLC)Īs I begin to respond to the posters review I can't understand the level of negativity they have towards a property that they choose not to stay.Hotels near Ocean City Fishing Center - Day Charters.
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